FREE Delivery + 30 Day Money Back Guarantee + 50% Off ✅ OFFER ENDS IN

★★★★★ 4.9/5 based on 5,500+ reviews

- 2024 UPGRADED DESIGN -

Boost Your Hydration And Energy Levels With The Hydrogen Water Bottle Pro!

Energising Antioxidant Water

£44.99 WAS £89.98 Save 50%

£44.99 Was £89.98 Save £50

🟢 Stock Selling Fast - 125 Bottles Sold In The Last Hour - Order Today

Experience The Power of Hydrogen Water!

Antioxidant Boost

Cognitive Increase

Increased Energy

Clears Your Skin

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30 Day Trial

Free UK Delivery

Easy Returns

How does it work?

With a single press of a button, in just 3 minutes, our patented electrolysis process splits H2O into hydrogen and oxygen molecules. The released H2 hydrogen gas infuses the water, enhancing its antioxidant properties and boosting energy with maximum bioavailability. Meanwhile, the oxygen and waste gases are safely vented away.

What are the health benefits of hydrogen water?

Whether you aim to reduce stress and anxiety, clear your skin, reduce acne, reduce fatigue, enhance cognitive function, or boost overall health and wellness, Hydrogen infused water has you covered.


🧠 Strong Antioxidant Properties: Hydrogen molecules work as effective antioxidants, neutralizing harmful free radicals and decreasing oxidative stress and inflammation.


⚡ Increased Energy: Supports mitochondrial health, enhancing energy levels, reducing fatigue and overall vitality.


✅ Faster Recovery: Reduces muscle fatigue and soreness, promoting quicker recovery after physical activity and exercise.


💧 Superior Hydration / Clear Skin & Strong Joints: Hydrogen-infused water enhances cellular hydration, keeping you more effectively hydrated and helps to clear your skin and fade acne.

How does it taste?

Our thousands of customers have reported that their water tastes better after using their hydrogen water bottle. While you might see bubbles in your bottle, the water does not have a "fizzy" taste like carbonated beverages. Hydrogen water has a light, clean, and crisp taste, similar to high-quality water, but with extra health benefits!

How do I use the bottle?

Simply fill the bottle with water, press the start button, wait a few minutes for the hydrogen to infuse, then enjoy hydrogen infused water! Our bottles are very easy to clean and there are no parts or filters to replace.

AS SEEN ON

WHY HYDROGEN WATER?

Whether you aim to reduce stress and anxiety, clear your skin, reduce acne, reduce fatigue, enhance cognitive function, or boost overall health and wellness, Hydrogen infused water has you covered.


🧠 Strong Antioxidant Properties: Hydrogen molecules work as effective antioxidants, neutralizing harmful free radicals and decreasing oxidative stress and inflammation.


⚡ Increased Energy: Supports mitochondrial health, enhancing energy levels, reducing fatigue and overall vitality.


✅ Faster Recovery: Reduces muscle fatigue and soreness, promoting quicker recovery after physical activity and exercise.


💧 Superior Hydration: Hydrogen-infused water enhances cellular hydration, keeping you more effectively hydrated and helps to clear your skin and fade acne.

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Whether you aim to reduce stress and anxiety, clear your skin, reduce acne, reduce fatigue, enhance cognitive function, or boost overall health and wellness, Hydrogen infused water has you covered.


🧠 Strong Antioxidant Properties: Hydrogen molecules work as effective antioxidants, neutralizing harmful free radicals and decreasing oxidative stress and inflammation.


⚡ Increased Energy: Supports mitochondrial health, enhancing energy levels, reducing fatigue and overall vitality.


✅ Faster Recovery: Reduces muscle fatigue and soreness, promoting quicker recovery after physical activity and exercise.


💧 Superior Hydration: Hydrogen-infused water enhances cellular hydration, keeping you more effectively hydrated and helps to clear your skin and fade acne.

US VS THEM

HOW ARE WE DIFFERENT?

With our new upgraded design for 2024, our Hydrogen Water Bottle Pro outperforms other bottles.

Us

Other Bottles

Smells Or Tastes Of Chlorine

Fast Infusion Time

Removes Chlorine & Ozone

Easy To Clean

Stainless Steel And BPA Free Glass

USB Rechargeable

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1 Year Warranty Included

  • Environmentally friendly.
  • Trusted by athletes worldwide.
  • BPA free borosilicate glass.
  • Award winning design.

Do you know that 60% of your body is water?

50+ Years Of Research

You may already understand that staying hydrated is essential for good health, but the quality of water necessary for optimising body function is often overlooked.


Our approach incorporates years of groundbreaking water research conducted by scientists worldwide. A simple yet powerful way to transform your water can significantly enhance your overall health and vitality

.

We emphasize the importance of clean, hydrogen-infused water, highlighting its crucial role in efficient body detoxification and maintaining optimal system performance.

#1 CHOICE FOR HYDROGEN INFUSED WATER

★ ★ ★ ★ ★

See why 50,000+ customers across the UK trust Hydrogen Water Bottle Pro

★★★★★

It works!

"The water tastes amazing, and I've noticed a huge difference in my energy levels & hydration. It's so easy to use."

Jessica J | 32 - London

★★★★★

I love my bottle!

"I love my bottle! The difference in water quality is noticeable right away – it's crisp & clean."

James | 23 - Cardiff

★★★★★

Improved my skin!

"I have been using Hydrogen Water Bottle Pro for two weeks now. It has helped reduce my acne :)"

Alex | 48 - Manchester

TRY IT FOR 30 DAYS RISK-FREE

We are so confident that you will love Hydrogen Water Bottle Pro that we are giving you 30 days to test it out.


If it doesn't live up to your expectations, then send it back for a refund. No questions asked; that's just how we roll. 

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HURRY, THIS DEAL ENDS SOON!

Try Hydrogen Water Bottle Pro so you can...

Reduce inflammation, clear your skin, fade acne.

Reduce oxidative stress, reduce fatigue.

Improve your cognitive function.

Increase your natural energy.

GET 50% OFF FOR A LIMITED TIME ONLY!

This limited-time deal is in high demand and stock keeps selling out.

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DEAL ENDING IN

Sell-Out Risk: High

FREE Delivery

Try it today with a 30-Day Money-Back Guarantee!

FAQs

GOT QUESTIONS?

WE'VE GOT YOU COVERED!

Feel free to chat with us via email at hello@hydrogenbottles.co.uk.

What type of water can I use with the Hydrogen Water Bottle Pro?

You can use spring, mineral, distilled, or even tap water. The Hydrogen Water Bottle Pro is engineered to deliver hydrogen-rich water, regardless of the type of water.

How does hydrogen water taste?

Our thousands of customers have reported that their water tastes better after using their hydrogen water bottle. While you might see bubbles in your bottle, the water does not have a "fizzy" taste like carbonated beverages.


Hydrogen water has a light, clean, and crisp taste, similar to high-quality water, but with extra health benefits!

How do the bottles work?

All our hydrogen-generating water bottles utilise a Proton Exchange Membrane (PEM) combined with Solid Polymer Electrolyte (SPE) electrolysis. This advanced technology splits H2O to produce pure molecular hydrogen at medium to high concentrations.

Are the bottles made from glass?

Yes, our hydrogen water bottles are made from strong food-grade BPA free borosilicate glass.

What size is the bottle?

The hydrogen water bottle pro is 420ml.

How do I clean my Hydrogen Water Bottle Pro?

Gently clean your unit using mild soap and warm water. If you live in an area with hard water, it's advisable to occasionally descale the unit.


To descale, pour 1/4 cup of distilled white vinegar over the titanium plates in the center of the base, ensuring they are fully covered. Let the vinegar sit for up to 12 hours, then rinse thoroughly.


For optimal results, perform this descaling process once a month.


Please avoid submerging the base in water, placing it in the dishwasher, or using a wire metal brush for cleaning.

Is it safe for daily use?

Yes, research indicates that patients and athletes who consumed 4-5 bottles of hydrogen-rich water per day experienced optimal results and benefits, noticeable within 4-6 weeks.

Do I need to change the filter?

No, you never need to change or replace the filter. Our bottles are 100% reusable, rechargable by USB, and create Hydrogen water for many years to come

Can I use hot water with my bottle?

No, we recommend room tempurature or cold / iced cold water. Do not pour hot water into the bottle as this can damage the internal filter.

How long does delivery take?

Your Hydrogen Water Bottle Pro will arrive at your door within 5 working days from dispatch. We offer FREE standard delivery with every order. Faster delivery (3 working days) is available during checkout.

How do charge the bottle?

Your Hydrogen Water Bottle Pro can be charged with a USB power cable in around 2 to 3 hours (USB power cable included in your purchase).

How long does the bottle last?

With proper care, the hydrogen water bottle pro can last up to five years, providing long-term health benefits without the need for frequent replacements.

Transform Your Hydration Routine with the Cutting-Edge Hydrogen Water Bottle!

Our Customers Have Been Leaving Behind Ordinary Water For Hydrogen Infused Water.

TRUSTED CUSTOMER REVIEWS

- Anna.

Posted on

"Arrived fast. Hydrogen reaction finished really quickly. Drank a bottle while all hydrogen bubbles still mixed with water, feels great."

- Sam.

Posted on

"Didnt expect this, very sturdy glass bottle. very well packed for safety. the water does taste different then just tap of mineral water. have had my first drink........"

- Lisa M.

Posted on

"Works very well, and beautiful also aesthetically, and glass and not plastic, Just load it put water on and press the button."

Customer service that actually cares!

Contact our customer support team: hello@hydrogenbottles.co.uk

© 2024, Hydrogen Water Bottles

Hydrogen Water Bottle Pro

£44.99

50% Off The RRP

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Terms Of Service / Privacy Policy

These are the terms of sale on which we supply products to you.


1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss further.


2.1 Who we are.

We are Worldwide Internet Services LTD a company registered in England and Wales. Our registered office is at 160 City Road, London, EC1V 2NX.


2.2 How to contact us.

You can contact us by writing to us at hello@hydrogenbottles.co.uk


2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.


2.4 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.


 3.1 How we will accept your order.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.


3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.


3.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


3.4 We only sell to the UK.

Our website is solely for the promotion of our products in the UK. Unfortunately, because of the changes to Customs requirements that are needed due to the UK leaving the European Union we are unable to deliver to Northern Ireland or Europe. Any orders that are placed to an address in Northern Ireland or Europe will be cancelled and refunded, we are sorry for any inconvenience and will update the website as soon as we are able to resume shipping to these addresses.


4.1 Products may vary slightly from their pictures.

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. 


4.3 Product packaging may vary.

The packaging of the product may vary from that shown in images on our website.


5.1 Your right to make a change

5.2 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8- Your rights to end the contract).


 6.1 Minor changes to the products.

We may change the product:

6.1.1 to reflect changes in relevant laws and regulatory requirements, which may affect your use of the product; and

6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

 

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.


7.2 When we will provide the products. During the order process we will let you know when we will provide the products to you. Free Standard delivery is up to 3 working days days though we do try to get your order to you as soon as possible.


7.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.


7.4 If you are not at home when the product is delivered.

Deliveries generally take place between the hours of 8am and 8pm Monday to Friday. We will send you an email to confirm when your order is scheduled for delivery.


7.5 If you do not re-arrange delivery.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.


7.7 When you become responsible for the goods.

A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.


7.8 When you own goods.

You own a product which is goods once we have received payment in full.


7.9 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the products to you, for example, credit card information, email address, and delivery address. If so, this will have been stated in the description of the products on our website. We will request this information from you during the order process. If you do not give us this information, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need.


9. How to end the contract with us (including if you have changed your mind)


9.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:


9.1.1 Phone or email.

Email us at hello@hydrogenbottles.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.


9.2 Returning products after ending the contract.

If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. Please email us at hello@hydrogenbottles.co.uk. for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.


9.3 When we will pay the costs of return.

We will pay the costs of return:

9.3.1 if the products are faulty or misdescribed; or

9.3.2 if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.


9.4 What we charge for collection.

If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. Returns charges can vary depending on the size of the product and are determined by our courier company. You will be informed of this charge once we have confirmation that the item is on its way back to our warehouse and the charge will be deducted from the refund when it is issued.


9.5 How we will refund you.

We will refund you the price you paid for the products including delivery costs (when applicable), by the method you used for payment. However, we may make deductions from the price, as described below.


9.6 Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind:

9.6.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop, for example wear and tear beyond just checking the product. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.


9.6.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, we offer delivery of a product within 7-14 days for no cost but you choose to have the product delivered within 48 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.


9.7 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

9.7.1 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.


9.7.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind


10. Our rights to end the contract


10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

10.1.1 you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

10.1.3 you do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

10.1.4 you do not, within a reasonable time, allow us access to your premises to supply the installation services.


10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.


12. Price and payment


12.1 Where to find the price for the product. The price of the product (will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.



12.3 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.


12.4 When you must pay and how you must pay. We accept payment with MasterCard, Visa, Maestro, PayPal, PayPal Credit, Apple Pay, or Google Pay. You must pay for the products before we dispatch them. 


12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.


11.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either post them back to us. We will pay the costs of postage or collection. Please email us at hello@hydrogenbottles.co.uk for a return label or to arrange collection.

 

13. Our responsibility for loss or damage suffered by you


13.1 We are responsible to you for foreseeable loss and damage caused by us.


If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.


13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2.


13.3 We are not liable for business losses.


We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


14. How we may use your personal information


14.1 How we may use your personal information. We will only use your personal information as set out in our privacy policy.


15. Other important terms

15.1 We may transfer this Agreement to someone

else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.


15.2 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. We may not agree if we have a reasonable reason to do so.


15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to).


This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.


15.4 If a court finds part of this contract illegal, the rest will continue in force.


Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.


15.5 Even if we delay in enforcing this contract, we can still enforce it later.


If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.


15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

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Returns Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


If the returned item has been USED, DAMAGED or is not in its ORIGINAL PACKAGING diminishing the value of the goods as a result of handling them beyond what is necessary to establish the nature, characteristics or functioning of the goods we may deduct that amount from the refund, up to the contract price.


Before returning your item, we suggest that you take photographs of the item and its packaging as a visual record of its condition. In the event of any damage caused in transit having a visual record of the condition of the item before it was sent will speed up the returns process and stop a returned item being refused due to damage.


To start a return, you can contact us at hello@hydrogenbottles.co.uk.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at hello@hydrogenbottles.co.uk


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.



Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@hydrogenbottles.co.uk.

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Delivery Overview

1. FREE delivery (5 working days) is free of charge on all orders to UK postcodes.


FAST delivery (3 working days) is available to be purchased during checkout.


2. We use our own courier service as well as 3rd party couriers including Royal Mail. Free delivery is up to 3 working days though we do try to get your order to you as soon as possible.


PLEASE NOTE: All delivery time frames refer to working days and orders placed before 1pm, we do not despatch orders on weekends or bank holidays and delivery is only an estimation not a guarantee.


3. You will receive a dispatch notification email on the day that we dispatch your order and any items being delivered by courier should also result in you receiving tracking emails as the items pass through each stage of the delivery process.


4. If there is an issue with your order we will notify you as soon as possible, please ensure you have provided the correct phone number and email address. If the item you have ordered is out of stock we will phone and then email, if there is no response, to discuss your order and offer alternatives if possible. If we have not heard a response from you within 48 hours we will refund your order in full back to the payment method (this may take between 3 - 7 days due to banks procedures)


5. Like every other internet or mail order retailer, we have no control over problems that occur in transit that lead to delays in delivery of your order. Whilst we completely understand the frustration that delays cause, we cannot be held responsible for any delays caused by 3rd party couriers and therefore cannot offer discounts or compensation for delivery delays.


6. Please make sure that you are able to be at home for delivery if a day/date has been confirmed, as some failed deliveries are liable to redelivery costs at a rate of 50% of our original delivery charges.


7. Please do not reject a delivery if the box is damaged. We do our best to ensure that all of our products are adequately protected during transit, so a damaged box will very rarely result in a damaged product.


8. If we are arranging collection of a faulty item from you, someone from customer service will discuss the details with you over the phone to arrange a suitable day. Once the collection request has been made with the courier you will receive an email from us confirming the details of the collections including the date, courier etc. if you are unavailable on the arranged date contact us as soon as possible, if the collection fails we will have to charge for arranging a second collection.


You will also receive the Returns Form which you will need to attach to the items packaging as well as details of how the item needs to be packaged for the courier to accept it, items that have not been properly repackaged may be refused by the courier and we will have to charge if a second collection needs to be arranged.


Delivery:


Deliveries generally take place between the hours of 8am and 8pm Monday to Friday (we are closed at weekends and Bank Holidays and therefore do not deliver on those days.


If there is a chance that you will not be home when delivery is due to take place and you have a safe place for the driver to leave your order please let us know by contacting customer service via email at hello@hydrogenbottles.co.uk.


In the event of a failed delivery, we will need to reschedule the delivery and there may be a delay, especially during busy periods.


The majority of our orders are sent via our own courier service though we also use APC, DX & Royal Mail.


It is your responsibility to check your delivery on receipt of your order and notify us as soon as possible if there are any missing parts or damage.


Damaged item when you receive your order:


In the event that your item is delivered damaged please contact us immediately at hello@hydrogenbottles.co.uk with your order number and delivery address as reference as well as details of the damage, providing images of the damage will help speed the process so we can sort the issue and get you up and running as soon as possible.


Non-receipt of Order:


If you do not receive your order as planned, please notify us within 30 days of your delivery dispatch email, so we can help track your order. You can contact us by email at hello@hydrogenbottles.co.uk. In the event you have a missing order (non-receipt item) there are a series of steps that we will need to complete in order to rectify the issue.


Please check with neighbours to see if they have taken delivery of the order on your behalf as in many instances couriers will leave items with a neighbour to ensure you get your order on time and prevent you from having to go to the trouble of arranging a redelivery.


If your order has not been received we will ask you to do the following:


1: Confirm the delivery address including postcode.

2: Complete and sign a non-receipt form which we will send to you.

3: We may request you obtain a police reference number if the tracking states your item was delivered to the address on the order but you haven’t received it.

We will then instruct the courier that you have not received your item and request that they forward us the up to date POD and GPS tracking for your order. If the courier confirms that your order was delivered to the address on the order we will then request that the driver returns to the delivery address, and is interviewed with regards to this.


Once all checks are completed and we have established your order is missing we will send out a replacement item on the fastest delivery service available. We do not issue refunds for non-receipt items.


Change of Delivery Address


We are unable to change a delivery address once an order has been placed, if you have an issue entering a different delivery address when placing your order please contact customer service who will be happy to assist.


Failed Deliveries


If a customer refuses delivery or misses multiple attempted deliveries of their order and the item is returned back to ourselves as undelivered, we are happy to refund or resend the order, however, there will be a charge to cover the attempted deliveries, return delivery and admin costs.


Cancelling orders


If you wish to cancel an order that has NOT been dispatched you must contact us immediately as we try to dispatch all orders as soon as possible. If you have not contacted us within 15 minutes of placing your order we will be unable to stop dispatch so we recommend that you phone customer service to cancel any orders, if we are able to stop the orders dispatch you will be refunded in full.


Should you wish to cancel goods that have left our Warehouse, orders will be subject to a returns charge plus an admin charge. Returns charges can vary depending on the size of the product and are determined by our courier company, you will be informed of this charge once we have confirmation that the item is on its way back to our warehouse and the charge will be deducted from the refund when it is issued.

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